Frequently Asked Questions

FurVault™ FAQs

What is FurVault™ designed for?

FurVault™ is a reusable pet-hair remover for dry fabric and upholstered surfaces such as sofas, bedding, clothing, carpets and car seats.

How do I use it?

Move the roller firmly back and forth across the surface. The self-cleaning action collects loosened hair in the chamber. Open the chamber, remove the trapped fur and reuse.

Which colours are available?

White, Green, Pink and Blue are available across every pack size.

What comes in each pack?

  • Single: one FurVault™.
  • 2 Pack: two matching FurVault™ rollers in your selected colour.
  • 3 Pack: three matching FurVault™ rollers in your selected colour.

Can I mix colours in a multi-pack?

Not currently. Multi-packs contain matching colours so they can be fulfilled quickly and accurately.

Does it need refills, batteries or charging?

No. FurVault™ is reusable and works without sticky sheets, disposable refills, batteries or charging.

Will it work on every material?

It is intended for dry fabric and upholstery. Always test delicate, loosely woven or easily marked materials on a small hidden area first. It is not intended for use directly on pets.

How should I clean it?

Empty the chamber after use and wipe the product clean when needed. Do not submerge the complete product.

How will my order be delivered?

Available delivery methods, charges and the latest estimated delivery timing are shown at checkout for your address. Tracking is provided when your order is dispatched.

What is the returns window?

We offer a 30-day returns window. Please read our Refund policy for eligibility, exclusions and return instructions, or contact us if you need help.